> ## Documentation Index
> Fetch the complete documentation index at: https://docs.userpilot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom Integration

> The Userpilot-Intercom integration allows you to send Userpilot event data directly to Intercom. This one-way integration helps you enhance customer support,.

### **Overview**

The **Userpilot-Intercom integration** allows you to send Userpilot event data directly to Intercom. This one-way integration helps you enhance customer support, automate messages, and personalize engagement based on user interactions with Userpilot flows, checklists, and banners.

With this integration, you can:\
✔ Sync **Userpilot events** (e.g., flow starts, completions, button clicks) to Intercom.\
✔ Use Userpilot data to trigger **Intercom messages, emails, or chatbot responses**.\
✔ Improve customer support by **viewing Userpilot activity** in Intercom conversations.

### **Use Cases**

<Accordion title="Personalized Messaging in Intercom" defaultOpen="false">
  * Trigger targeted **in-app messages, emails, or chatbot flows** based on Userpilot events.
  * Example: Send an automated follow-up when a user completes an onboarding flow.
</Accordion>

<Accordion title="Enhanced Customer Support" defaultOpen="false">
  * View **Userpilot events** inside Intercom’s user profiles.
  * Help support agents understand **which guides or tooltips a user has seen** before assisting them.
</Accordion>

<Accordion title="Behavior-Based Segmentation" defaultOpen="false">
  * Create **Intercom segments** using Userpilot events (e.g., users who completed onboarding).
  * Target engaged users with **proactive messages or surveys**.
</Accordion>

### **How the Integration Works**

**One-way data flow (Userpilot → Intercom)**

* Userpilot sends user event data (e.g., flow starts, completions, button clicks) to Intercom.
* Events are stored under the **user's profile** in Intercom and can be used in **Workflows, Messages, or Segments**.

### **Setting Up the Integration**

The Intercom integration can be enabled with a single click.

<Steps>
  <Step title="Enable the integration">
    1. Go to **Configure** → [**Integrations**](https://run.userpilot.io/integrations/native-integration).
    2. Find **Intercom** and click on the box to Enable the Integration.

           <img src="https://mintcdn.com/userpilot/KTNRMPjoIQw4COFA/integrations/assets/images/ScreenShot2025-03-21at7.46.57PM.png?fit=max&auto=format&n=KTNRMPjoIQw4COFA&q=85&s=7e49e09bd1d106a5be8ba0cfbec0f5d1" alt="images/ScreenShot2025-03-21at7.46.57PM.png" width="2534" height="1288" data-path="integrations/assets/images/ScreenShot2025-03-21at7.46.57PM.png" />
  </Step>

  <Step title="Verify Event Data in Intercom">
    * Open **Intercom Dashboard**.
    * Go to **Contacts** and select a user.
    * Scroll to the **Recent Events** section to see incoming Userpilot events.
  </Step>
</Steps>

### **Userpilot Events Sent to Intercom**

| **Event Name** | **Description**                |
| :------------- | :----------------------------- |
| Flows          | `Seen` `Completed` `Dismissed` |
| Checklists     | `Seen` `Completed` `Dismissed` |
| Surveys        | `Seen` `Submitted` `Dismissed` |
| NPS            | `Ask Later` `Feedback`         |
| Forms          | `Submitted`                    |

### **Using Userpilot Events in Intercom**

**Trigger Automated Messages**

1. Go to **Intercom → Workflows**.
2. Set a trigger for a **Userpilot event** (e.g., `flow_completed`).
3. Create an **automated message or email** based on that event.

**Create Segments Based on Userpilot Events**

1. Navigate to **Contacts** → **Filters**.
2. Select **Userpilot Event** (e.g., `checklist_completed`).
3. Save as a **custom segment** for targeted engagement.

### **Troubleshooting**

**No events appearing in Intercom?** Ensure that **Userpilot is properly connected** in the integrations panel.

**Events not triggering messages?** Double-check **Intercom workflows** and event filters.

**Delays in data sync?** Wait a few minutes, as event updates might take some time.

### FAQs

<AccordionGroup>
  <Accordion title="Are there any requirements for the integration to work?">
    Yes, an Intercom account and a Userpilot account, both fully installed across your web application.
  </Accordion>
</AccordionGroup>

<Frame>
  For any questions or concerns please reach out to [<u>support@userpilot.co</u>](mailto:support@userpilot.com)
</Frame>