Triggering an NPS Display

Click the Triggering menu tab to customize when the NPS survey displays. On the Triggering page, you can control when the NPS survey displays by customizing three variables.


Setting respondent interval

The first variable is the respondent interval. You customize how often the NPS survey displays for two user segments: 

  1. users who completed the survey once before
  2. users who clicked the Ask Me Later button


Setting the sampling rate

The second variable is the sampling rate. Does every eligible user need to see the survey on a given day? You answer that question by using the slider to set the daily sampling rate. 

  • If you set sampling to 100%, every eligible user per day sees the survey.
  • If, for instance, you set the sampling rate to 20%, one-fifth of every eligible user per day sees the survey.


Setting user behavior variables

The third variable is user behavior. You can customize the NPS display based on the user’s behavior on your site. Tigger an NPS survey display based on the number of page visits and time on page.


The triggering work is now done. You’re ready to preview the NPS survey.

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