What does my NPS score mean

The Net Promoter Score is an index that ranges from -100 (absolute worst) to +100 (absolute best) that measures the likeliness of your customers to recommend your product to their peers. It can be thought of as a way to gauge the overall satisfaction of users with a certain product or service.

The NPS index is calculated by subtracting the % of promoters (those who submit a score of 9 or 10) from the % of detractors (those who submit a score of 0 to 6).

A positive NPS or NPS above 0 is considered "good". Anything more than +30 would be considered excellent.

Generally, if your NPS score is below 0, then that is a clear indication that your company needs to start improving customer satisfaction levels.

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