Intercom integration user guide

Integrating Intercom with Userpilot will help you to assess and monitor which users are engaging with your Userpilot content.

Common use cases

• Gather data about user interactions with Userpilot in your Intercom.
• Determine whether a specific user has completed the onboarding process.
• Compile a list of specific users who started, dismissed or completed a flow/checklist/survey/etc.

Integration requirements

• An Intercom account and a Userpilot account, both fully installed across your web application.
• Intercom integration can be enabled with a single click. Simply visit the Account integrations page and hit the Intercom integration box

How to use this integration

Once Intercom and Userpilot are integrated, you can view Userpilot events under any user profile in Intercom. In our Integrations article you will find a list with the types of events that will be sent to Intercom. To view the events data on your Intercom account, you will need to go to each specific user profile. 

1. Click on ‘Contacts’ on the left menu.

2. Once you are redirected to your users page, click on the user you wish to see data from.

   

3. On the right side of the user profile, you will see a Recent Events section. Click on each event to view more data about it.