Data sync
Frequently Asked Questions
This section addresses common questions about Userpilot Data Sync.
What are the costs associated with Userpilot Data Sync?
What are the costs associated with Userpilot Data Sync?
Userpilot Data Sync is an add-on feature and may have an associated cost
depending on your Userpilot subscription plan. Please contact your Userpilot
Account Manager or our sales team for specific pricing details. Additionally,
remember that you will incur costs from your cloud storage provider (Amazon
S3, Google Cloud Storage) for storing the exported data and for any data
transfer or API request charges they may levy.
How far back can historical data be synced when I first set up Data Sync?
How far back can historical data be synced when I first set up Data Sync?
We support backfill up to 365 days and sync back on a weekly basis up to 365
days from the current sync day.
What is the typical latency for data to appear in my storage after an event occurs?
What is the typical latency for data to appear in my storage after an event occurs?
The latency depends on your configured sync frequency. For daily syncs, data
for a given day will be exported after that day (UTC) concludes; specifically,
for the daily sync, we do the sync daily at 3 AM UTC. There is also the
processing time for the sync job itself.
Can I change my storage destination or configuration details later?
Can I change my storage destination or configuration details later?
You can’t change the destination configurations (like the S3 bucket, or GCS
project details) after the initial setup of a Data Sync job. However, you can
modify other export job details such as the job title, sync period/frequency,
data filters, and export formats through the Data Sync settings page in
Userpilot.
How is data security and privacy handled during the sync process?
How is data security and privacy handled during the sync process?
Userpilot uses secure, encrypted connections (HTTPS) to transfer data to your
cloud storage provider. You are responsible for securing your cloud storage
credentials and the storage bucket/container itself according to best
practices. Userpilot only requires write access to the specified location. We
recommend using dedicated credentials with minimal privileges for the Data
Sync feature.
What happens if my Userpilot subscription changes or if I disable Data Sync?
What happens if my Userpilot subscription changes or if I disable Data Sync?
If your subscription plan changes and no longer includes Data Sync, or if you
manually disable the feature, Userpilot will stop exporting new data to your
storage. The data already exported will remain in your storage under your
control.
Which Userpilot events are included in the Data Sync?
Which Userpilot events are included in the Data Sync?
Data Sync typically exports all raw event data tracked by your Userpilot
installation, including tracked events, labeled events, flow interactions,
checklist engagement, NPS responses, survey submissions, etc. For a detailed
list and schemas, please refer to the “Data Sync: Event Schema Reference”
document.
In what time zone is the `inserted_at` field in the exported data?
In what time zone is the `inserted_at` field in the exported data?
Event timestamps in the raw data export are typically in Coordinated Universal
Time (UTC). You will need to convert these to your desired local time zone
during your data processing or analysis if required.
Who should I contact for support if I have issues with Data Sync?
Who should I contact for support if I have issues with Data Sync?
If you encounter any problems or have questions not covered in this
documentation, please reach out to the Userpilot support team through your
usual support channels (e.g., in-app chat, email
support@userpilot.com). Provide as much detail
as possible about your issue for a faster resolution.