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Common use cases

Heap provides you with a thorough understanding of your clients’ journeys within your web app so you can swiftly increase conversion, customer satisfaction, and retention.

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Heap as a data source

Currently, Userpilot delivers data to Heap but not the other way around. However, it is within our roadmap to make this a two-way integration.

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Heap as a data destination

You can send Userpilot events to Heap if you choose Heap as a data destination. These events can be used in a variety of use cases and for decision-making depending on the information delivered.

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Integration requirements

  • A Heap account and a Userpilot account, both fully installed on every page of your application. (Please refer to this guide for more information on how to install Heap).
  • Heap integration can be enabled with a single click. Simply visit the integrations page and hit the Heap integration box.

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How this integration works

Following the integration of Heap and Userpilot, events from Userpilot will be immediately synced with your Heap account.

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What data do we send?

Events data is sent by Userpilot to Heap. Events are interactions between Userpilot content and the end user, such as:
  • Experiences
    • Userpilot Experience (started)
    • Userpilot Experience (step)
    • Userpilot Experience (dismissed)
    • Userpilot Experience (completed)
  • Checklists
    • Userpilot Checklist (started)
    • Userpilot Checklist (task completed)
    • Userpilot Checklist (completed)
    • Userpilot Checklist (dismissed)
  • NPS events
    • Userpilot NPS (ask later)
    • Userpilot NPS (score)
    • Userpilot NPS (feedback)
  • Form Submissions.
These events will be shown on your Heap Definitions dashboard in the Events section.