Overview and Use Cases

What is the Resource Center?

The resource center will give you the power to provide your end-users with answers and on-demand help using Userpilot. It is made of different modules, which can be customized to ensure the best user experience

The resource center can include a set of modules of your choosing:

  • Userpilot Content 
    • Experience – Add a single experience that consists of a single or a sequence of steps
    • List of Experiences – Add a list that consists of a set of experiences 
    • Checklist – Add a Checklist pattern that consists of a set of tasks 
  • Destination Url  – Send your end-users to outside URLs such as your knowledge base
  • Custom Javascript – Add your own JS function that can be used to trigger other apps such as a chat widget

Common use cases

  • Helping users complete a certain process by manually activating experiences that will be readily available whenever the users need it
  • Achieving the milestones you set for the activation process by including checklists that take the users on a journey 
  • Accessing custom content such as your live chat
  • Providing users with answers by including access to knowledge base articles or FAQs
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