Search Functionality
The Resource Center has searching functionally that includes searching both the Resource Center content as well as any external knowledge base.
Userpilot's search functionally is available with the following search engine providers:
- Zendesk
- HubSpot
- Freshdesk
How it works
First, you need to enable the search functionally, choose your desired search engine, and refine the search results by choosing a domain in which to search. Once enabled, a search bar will appear in the Resource Center widget.
When a user performs a search, Userpilot will search for results in the Resource Center itself and then routes the keyword to the specified search engine. After the search engine replies back with the relevant content, the search results will be presented right within the Resource Center.
Notes:
- Search engines optimize the performed searches based on factors such as the users' geographical location. This might lead to different results than the ones returned to Userpilot and displayed in the Resource Center.
- If you're using the Google search engine, you'll have to make sure that your site is google-indexed. To check if your site has been indexed by Google, enter the URL of your domain with "site:" before it - i.e. "site:docs.userpilot.com".
Whitelisting Search Functionality
If your web app uses Content Security Policy (CSP) that would prevent search results from being returned, you will need to whitelist the domain https://playground.userpilot.io