Targeting an NPS Conditionally

Click on the Configure tab to customize where the NPS survey displays.


Just like any other Userpilot content, you can control where the content triggers and to who it should trigger.

Domain Settings

To display the survey on a particular domain, select Specific domains. Use this option to include or exclude certain domains.

All domains (Default): Displays the NPS anywhere the Userpilot script is installed

Specific domains: Displays the NPS if the domain exactly matches the input string 

Use wildcards to match dynamic domains

In many cases, your domain might have dynamic parts that change from user to user.  A common use of a wildcard domain is with applications that use a personalized subdomain for each user or account.

You can easily use the Asterix symbol as a wildcard (*) to replace the part that is dynamic/changing. For example, to show the flow on '' where the part 'name' is dynamic. You can set the domain to be the following:

Page Settings

You can also select the page, or pages, where the survey will appear. 

Any page (Default):  Displays the flow on any location a user is in within your application

Specific page: Displays the flow on a particular page(s) within your application depending on the URL path 

URLs consist of the following parts:\___/ \_____/\____________/\________________/ \_________/ | | | | |Protocol Subdomain Domain Path Query

The Page settings should only include the path section of the URL.

Working with unique URLs

Some cases might involve showing flows on pages with dynamically changing URLs. To trigger the flow on the correct page, you can use 'Matches Regex' and use the Asterix symbol as a wildcard (*) to replace the part that is dynamic/changing ( you can learn more about it here).


Based on user or company data and product usage data, you might want to target the NPS to a specific cohort of your users - e.g. you might want to target a flow based on the specific role.

All users (Default):  Any identified user is eligible to see the NPS

Only me (useful for testing): All users who have access to your Userpilot account and have the chrome extension builder installed. 

Specific segment: Use a previously created Segment that targets a specific group of users. This can be useful when you have a saved criterion that you want to use multiple times in several content.

Users that match specific conditions: Define a subset of your users by using a set of rules to dictate which users are eligible to see the NPS.  This includes user and company data that you are passing through your snippet, auto-properties that Userpilot automatically collects, events and actions that your users achieve in your app, and many more.

The targeting work is now done. The next step is to customize the NPS triggering.

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