Getting Started with NPS
Net Promoter Score (NPS) is a common tool in the SaaS industry. It measures consumer satisfaction with a company, service, or product.
An NPS survey asks users to rate their satisfaction by asking a simple question. Typically, that question includes the phrase:
- How likely is it that you would recommend …?
Why add an NPS survey to your site?
You can take the pulse of your customers with real-time feedback.
To get started, go to the next article. You’ll learn how to open the Userpilot UI and access the NPS page.