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Overview

The Exclude Users and Companies feature allows you to remove specific users or companies from Userpilot analytics, helping keep your data accurate and representative of real end-user behavior.

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Use cases

  • **Excluding internal team members **- If your internal teams (Product, QA, Support, Sales) use your product regularly, excluding them helps prevent their activity from skewing analytics and feedback.
  • Filtering out rest or QA accounts - During testing, staging, or content validation, test users often generate high volumes of artificial engagement.
  • Cleaning up historical analytics - If certain users or companies were mistakenly included in the past, excluding them helps restore confidence in reports and long-term trends.

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How to exclude users and companies

  • Go to Settings > Exclude Lists in your Userpilot dashboard
  • Click + Add User ID under List of excluded User IDs
  • Enter the User ID and select the user ID
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  • To exclude a company, click + Add Company ID, enter the Company ID, and select the company ID
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  • Changes are applied automatically, no additional save action is required.
You can also exclude multiple User or company IDs in bulk by selecting the Wildcard option. Enter the User or company ID, replace the dynamic part with an asterisk (*), and then click + Add User/company ID.Screenshot2025 12 15at21 59 52 Pn
Excluding users or companies does not affect live experiences. Excluded users will still:
  • See in-app messages in live mode
  • Trigger engagement events
  • Generate notifications related to in-app message interactions
This behavior is intentional today, and we’re considering enhancements in the future to provide more control over live delivery and notifications for excluded users.