Localize NPS Content

Overview

Userpilot's translation service gives you the full ability to translate the NPS content in different languages. You can provide on-demand help for your users in the right language for them. This can be easily done with a click of a button.

Common use cases
  • Non-English speakers can now go through their NPS tasks more easily.
  • The ability to target a global audience by delivering the same content in multiple languages.

Setup your language localization parameter 

To accurately localize your NPS, Userpilot determines which language to show to your end-users based on the language localization parameter. This parameter can be changed from the Localization tab under your account settings.

You can use a property sent to Userpilot via your installation as your localization parameter taking into consideration that the name of the user property must be 'locale_code' and any used language should follow the ISO 639-1 code standards as shown in the example below. If you're not passing any properties, you can use the default property 'Browser_Language' which is automatically tracked by Userpilot. This parameter will look at the default language setting that your end-user sets up for their browser.

Types of localization 

To start localizing your NPS content after choosing your desired localization parameter, you can click on the localization tab in the NPS, then click on the language that you would like to translate content to, and select the desired method of translation.

  1. Automated – choosing the desired language(s) and we'll automatically translate the content using our state-of-the-art AI-powered language translation service.  
  2.  Manual – exporting the content as a CSV or XLIFF file, sending it over to your localization team for translation, and then importing it back to Userpilot.

Important note: The translated content cannot be retrieved once you change the translation method from Automated to Manual and vice versa. 

Step-by-step localization guide

You can create your content in your desired language since it will be considered the base for translation, then head over to the localization tab and select the language you want your content to translate to.

Pro tip: We recommend localizing your content only after it is fully built, designed, and tested.

Automated

  1. Make sure you have added locales in the Localization tab
  2. Select the language then click on the "Auto-Translate" button to auto-translate all the content in the NPS. You can also auto-translate each field individually by clicking on the translation icon that appears in the test field. 

The text will be Auto-Translated, by Google. If you want the translations to be more accurate, you could edit the translation yourself by clicking on the text fields.

Important note: Enabling the option "Override fields already translated" will override any fields that you previously translated when editing individual text fields.

3. Once you are confident that your content looks fine, toggle the "Live" option and a green indicator should appear next to that specific language.

4. Preview and then Publish the changes and you're all set!

Note: If the NPS is unpublished you will see a "Publish" button. If the NPS is published, you will see a "Publish Updates" button.

Manual

  1. Before enabling manual localization mode, make sure that you fully built your content in your desired language localization mode.
  2. Click on the Export icon to download the CSV or XLIFF file. The file for each of the languages will contain the content as strings.

3. Here is what your exported file will look like: 

4. Enter the translation of each row into the 'Target' column:

Note: Be sure to save your file as  CSV UTF-8 (Comma delimited) when you have finished translation to your desired language.

5. Navigate back to the localization page and click on the Import icon to import the translated file.


 6. Once you are confident that your content looks fine, toggle the "Live" option and a green indicator should appear for that specific language. 

7. Publish the changes and you're all set!

Note: If the NPS is unpublished you will see a "Publish" button. If the NPS is published, you will see a "Publish Updates" button.

For any questions or concerns please reach out to support@userpilot.co

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