Ovreview
The Inbox consolidates all types of notifications, System notifications, Signals, and System alerts (Content and Data) into one unified space. It’s designed to help you:- Quickly stay on top of key product and team activities.
- Monitor analytics events, engagement flows, and system issues in one place.
- Take action directly, such as marking notifications as read, creating new signals, or viewing alert details.
What you will find in the inbox
The Inbox gathers updates from three key sources:- System Notifications - automatic notifications for received feedback and content publish/unpublish actions.
- Signals - behavior-based insights and notifications generated from your user data.
- Alerts - issues or errors related to flows, events, pages, or mobile screens (e.g., “element not found” or “no data received”).
Content alert
Content alert table breakdown
Title: Displays the title of the affected content, such as the flow name. Type: Shows the content type. For now, we show the flow errors only Step: Indicates the specific step where the issue occurred. Alert status: Represents the current state of the issue.- Active: The issue is ongoing.
- Ignored: The issue has been manually marked as ignored (often a false positive).
- Resolved: The issue has been manually marked as resolved.
Formula: (Number of users affected by the error) ÷ (Number of users expected to view the content or step) Alert first triggered: Displays the timestamp of when the issue was first detected. Alert last triggered: Shows the timestamp of the most recent occurrence of the issue. Action menu: Includes quick management options:
- Edit in builder: Opens the Chrome Extension to view the affected content.
- Ignore: Marks the alert as ignored and stops future notifications.
- Archive: Hides ignored or resolved alerts from the table for cleaner tracking.
Click Resolve once the issue is fixed and the flow republished, or Ignore if the alert is a false positive, such as when elements load after user interaction or delay to stop further notifications.
Notes
- If the issue reoccurs after you have marked it as Resolved, the alert will automatically change back to Active, and you will receive a new notification.
- Userpilot waits 10 seconds by default before triggering an alert, giving the page enough time to load all elements and reducing the chance of false alerts.
Expanding the inbox view
You can expand your Inbox for a full-page view, which makes it easier to browse and read through multiple notifications with better readability. From here, you can:- Filter between All, System Notifications, Signals, and Alerts.
- Switch between the Content and Analytics tabs under Alerts.
- View details such as alert status, error rate, and trigger dates.
- Create a Signal directly from your Inbox.
Managing notifications
The Inbox gives you flexible control over your notifications:- Mark as Read (Single) → Click the checkmark icon beside any notification to mark it as read.
- Mark All as Read (Bulk) → Use the dropdown menu to mark all notifications as read at once.
- Unread Toggle → Use the toggle switch at the top right to show only unread notifications.
How the inbox connects with notification settings
Anything you configure in the Notifications tab (in-app) will also appear in your Inbox.That means if you’ve set up specific event alerts, signal notifications, or engagement triggers, they’ll automatically show here, ensuring you never miss an important update.
